Q68.
Are there mechanisms in place to allow companies to complain about perceived malpractice in procurement, and are companies protected from discrimination when they use these mechanisms?
68a. Complaints mechanisms
Score
SCORE: 100/100
Rubric
India score: 100/100
Score: 0/100
Companies have no opportunity to complain about perceived malpractice in procurement.
Score: 50/100
In the case of no formal mechanisms, informal communication channels are used by companies to complain about perceived malpractice in procurement.
Score: 100/100
Formal mechanisms are in place to allow companies to complain about perceived malpractice in procurement. This may include both a court process and an internal complaints mechanism.
Assessor Explanation
Assessor Sources
68b. Effectiveness and Accessibility
Score
SCORE: 50/100
Rubric
India score: 50/100
Score: 0/100
The complaints mechanisms available to companies are costly and inefficient, and are thus rarely used.
Score: 50/100
The complaints mechanisms available to companies may be inefficient or expensive, but are occasionally used regardless.
Score: 100/100
The complaints mechanisms available to companies are efficient and reasonably priced, and are regularly used.
Assessor Explanation
Assessor Sources
68c. Retaliation
Score
SCORE: 75/100
Rubric
India score: 75/100
Score: 0/100
Companies believe that if they complain they will be unfairly disadvantaged or debarred from future procurements.
Score: 50/100
Companies rarely complain because they believe that they will be discriminated in future procurement cycles.
Score: 100/100
For genuine (non-malicious) complaints, companies believe that they will not be discriminated against in future procurements.
Assessor Explanation
Assessor Sources
Compare scores by country
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Country | 68a. Complaints mechanisms | 68b. Effectiveness and Accessibility | 68c. Retaliation |
---|---|---|---|
Albania | 100 / 100 | 100 / 100 | 50 / 100 |
Algeria | 100 / 100 | 50 / 100 | 0 / 100 |
Angola | 100 / 100 | 0 / 100 | 50 / 100 |
Argentina | 50 / 100 | 0 / 100 | NEI |
Armenia | 100 / 100 | 100 / 100 | 50 / 100 |
Australia | 100 / 100 | 100 / 100 | 75 / 100 |
Azerbaijan | 100 / 100 | 0 / 100 | 0 / 100 |
Bahrain | 0 / 100 | NA | NA |
Bangladesh | 100 / 100 | 25 / 100 | NEI |
Belgium | 100 / 100 | 75 / 100 | 100 / 100 |
Bosnia and Herzegovina | 100 / 100 | 50 / 100 | 100 / 100 |
Botswana | 100 / 100 | 50 / 100 | NEI |
Brazil | 100 / 100 | NEI | NEI |
Burkina Faso | 100 / 100 | 0 / 100 | 0 / 100 |
Cameroon | 0 / 100 | NA | NA |
Canada | 100 / 100 | 100 / 100 | 100 / 100 |
Chile | 100 / 100 | 50 / 100 | 75 / 100 |
China | 100 / 100 | NEI | NEI |
Colombia | 50 / 100 | 50 / 100 | NEI |
Cote d'Ivoire | 100 / 100 | NEI | 50 / 100 |
Denmark | 100 / 100 | 100 / 100 | 100 / 100 |
Egypt | 100 / 100 | 0 / 100 | 0 / 100 |
Estonia | 100 / 100 | 75 / 100 | 100 / 100 |
Finland | 100 / 100 | 75 / 100 | 100 / 100 |
France | 100 / 100 | 75 / 100 | 50 / 100 |
Germany | 100 / 100 | 100 / 100 | 75 / 100 |
Ghana | 100 / 100 | 0 / 100 | 0 / 100 |
Greece | 100 / 100 | 100 / 100 | 100 / 100 |
Hungary | 25 / 100 | 50 / 100 | 50 / 100 |
India | 100 / 100 | 50 / 100 | 75 / 100 |
Indonesia | 100 / 100 | 100 / 100 | 100 / 100 |
Iran | 50 / 100 | 0 / 100 | 0 / 100 |
Iraq | 25 / 100 | 25 / 100 | 0 / 100 |
Israel | 100 / 100 | 100 / 100 | 100 / 100 |
Italy | 100 / 100 | 50 / 100 | 100 / 100 |
Japan | 100 / 100 | NEI | NEI |
Jordan | 0 / 100 | NA | NA |
Kenya | 100 / 100 | 100 / 100 | 25 / 100 |
Kosovo | 100 / 100 | 50 / 100 | 100 / 100 |
Kuwait | 0 / 100 | NA | NA |
Latvia | 100 / 100 | 100 / 100 | 100 / 100 |
Lebanon | 100 / 100 | NEI | NEI |
Lithuania | 100 / 100 | 100 / 100 | 100 / 100 |
Malaysia | 100 / 100 | 50 / 100 | 50 / 100 |
Mali | 100 / 100 | 100 / 100 | 50 / 100 |
Mexico | 100 / 100 | 100 / 100 | NEI |
Montenegro | 75 / 100 | 50 / 100 | 50 / 100 |
Morocco | 50 / 100 | NEI | 0 / 100 |
Myanmar | NEI | NEI | NEI |
Netherlands | 100 / 100 | 100 / 100 | 50 / 100 |
New Zealand | 100 / 100 | 100 / 100 | 100 / 100 |
Niger | 100 / 100 | 100 / 100 | NEI |
Nigeria | 50 / 100 | 0 / 100 | 0 / 100 |
North Macedonia | 100 / 100 | 100 / 100 | 100 / 100 |
Norway | 100 / 100 | 100 / 100 | 75 / 100 |
Oman | 50 / 100 | NA | NA |
Palestine | 100 / 100 | 0 / 100 | 0 / 100 |
Philippines | 75 / 100 | NEI | 100 / 100 |
Poland | 75 / 100 | 100 / 100 | 75 / 100 |
Portugal | 100 / 100 | 50 / 100 | 50 / 100 |
Qatar | 50 / 100 | 50 / 100 | 0 / 100 |
Russia | 100 / 100 | 75 / 100 | 75 / 100 |
Saudi Arabia | 100 / 100 | 0 / 100 | 0 / 100 |
Serbia | 100 / 100 | 50 / 100 | 100 / 100 |
Singapore | 100 / 100 | 100 / 100 | 100 / 100 |
South Africa | 100 / 100 | 50 / 100 | 25 / 100 |
South Korea | 100 / 100 | 50 / 100 | 50 / 100 |
South Sudan | 100 / 100 | NEI | NEI |
Spain | 100 / 100 | 100 / 100 | 50 / 100 |
Sudan | 25 / 100 | 0 / 100 | NEI |
Sweden | 100 / 100 | 100 / 100 | 100 / 100 |
Switzerland | 50 / 100 | 100 / 100 | 100 / 100 |
Taiwan | 100 / 100 | 75 / 100 | 75 / 100 |
Tanzania | 100 / 100 | 50 / 100 | NEI |
Thailand | 100 / 100 | 0 / 100 | 0 / 100 |
Tunisia | 100 / 100 | 75 / 100 | 0 / 100 |
Turkey | 100 / 100 | 50 / 100 | 0 / 100 |
Uganda | 100 / 100 | 50 / 100 | NEI |
Ukraine | 100 / 100 | 75 / 100 | 0 / 100 |
United Arab Emirates | 0 / 100 | NA | NA |
United Kingdom | 100 / 100 | 75 / 100 | 100 / 100 |
United States | 100 / 100 | 100 / 100 | NEI |
Venezuela | 100 / 100 | 0 / 100 | 0 / 100 |
Zimbabwe | 100 / 100 | 50 / 100 | 50 / 100 |